At TRAK Driver Training, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when booking lessons, using our website, or interacting with us in any way.

1. Information We Collect

We may collect the following types of personal information:

• Name, contact details (phone number, email, address).

• Date of birth and licence details (for lesson eligibility).

• Payment information when purchasing lessons or packages.

• Records of your bookings, lesson history, and feedback.

• Website usage data (such as cookies, browser type, or pages visited) to help us improve our online services.

2. How We Use Your Information

We use your personal information to:

• Book and manage driving lessons.

• Communicate with you about scheduling, payments, and learner progress.

• Provide lesson reminders and important updates.

• Improve our services and website experience.

• Meet legal or regulatory requirements related to driver training.

We will never sell, rent, or share your information with third parties for marketing purposes.

3. Payment Security

Payments made through our booking system are processed securely via trusted third-party providers (such as Square). We do not store or have access to your full credit card details.

4. Storage and Retention

Your information is stored securely, either electronically or in protected physical records. We retain learner records only as long as necessary to meet legal obligations and business requirements.

5. Sharing Your Information

We may share limited information only when required to:

• Comply with Australian law or regulatory authorities.

• Protect the safety of you, our instructors, or the public.

• Process payments or bookings via trusted third-party platforms.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.

• Request corrections to inaccurate or outdated details.

• Withdraw consent for certain types of communication (e.g. marketing emails).

To exercise these rights, please contact us directly.

7. Cookies and Website Use

Our website may use cookies or analytics tools to improve performance and user experience. You can choose to disable cookies through your browser settings, but some features of the website may not work properly.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our services will indicate acceptance of the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, or how your information is handled, please contact us.